Help Centre & FAQ's

Acid-free, non-PVC (polyvinyl chloride) bags are used for storing programmes to prevent damage from acids and plasticizers that can degrade the paper and ink over time. Acid-free materials ensure long-term preservation by preventing yellowing, brittleness, and other forms of decay, while non-PVC materials avoid the harmful effects of plasticizers found in PVC, which can leach out and damage programmes.

At Programme Vault, we understand that each football programme holds unique historical and sentimental value. The price we offer for your programmes depends on several factors, including the condition, rarity, and demand for each item. To provide you with an accurate and fair valuation, we encourage you to contact us with detailed information about your programmes, including clear photographs, publication dates, and any notable features. Our team of experts will carefully assess your collection and provide a competitive offer based on current market trends. Please reach out to us via our contact form or email to initiate the appraisal process.

All of the orders we dispatch are sent recorded 48 hours through Royal Mail. Once the order has been confirmed, a tracking number will be provided to you.

At Programme Vault, we understand the importance of your cherished memorabilia reaching you safely. If your order goes missing in the post, please follow these steps: 1. **Wait for the Standard Delivery Time**: Often, delays may occur due to various postal service issues. Please wait for the standard delivery time, which is typically 5-7 business days within the UK and 10-14 business days for international orders. 2. **Check with Your Local Postal Service**: Sometimes, parcels may be held at your local post office if delivery was attempted but unsuccessful. 3. **Contact Us**: If the delivery time has passed and you have checked with your local postal service, please contact our customer service team at contact@progvault.com. Provide your order number, full name, and any additional details related to your order. 4. **Investigation and Resolution**: Upon receiving your report, we will launch an investigation with our courier services. This process may take time, but we will keep you updated throughout. If your order is confirmed lost, we will either resend the items if available or issue a full refund. 5. **Secure Transactions**: Remember that all our shipments are insured to safeguard against such incidents. Your satisfaction is our priority, and we are committed to ensuring you receive your valuable football memorabilia. For any further assistance or concerns, do not hesitate to reach out to our support team. We appreciate your patience and understanding. By following these steps, we aim to resolve any issues efficiently and ensure you have a positive experience with Programme Vault.

Yes, at Programme Vault, we prioritize authenticity and transparency. Each item listed on our site is accompanied by high-quality photographs that depict the exact product you will receive. We understand the importance of detail in football memorabilia, and our goal is to provide you with a clear and accurate representation of every vintage programme in our collection. This ensures that you can make informed purchases and have full confidence in the authenticity and condition of the items you are adding to your collection.